Why make software robots our allies?

Why make software robots our allies?

While such a sentiment is perfectly legitimate, it’s time to see robots from another perspective: as allies.

Contrary to certain popular beliefs, collaboration between humans and digital resources is a guarantee of efficiency, increased revenue and a guarantee of the satisfaction of employees who will also be more productive.

Employee satisfaction is the indicator that consistently shows the greatest improvement after implementing RPA, according to the results of a global survey by Forbes Insight.

Businesses wanting to achieve meaningful automation results can help their cause by taking a new perspective on how robots work with humans in the organization.

To change your perspective, it’s time to discover “human-controlled automation”

When a brand renews its image, the first thing we think of is a new logo, a new name … and rarely a change in internal processes that can be automated.

Automation is no longer the new kid, and the events of the past year have prompted many companies to turn to intelligent automation. In fact, in a recent survey by Deloitte, 73% of respondents said their company had embarked on the path of intelligent automation in 2020, and that this move has ended up paying off.

A report from Accenture found that 7% of organizations that adopted smart automation technologies saw their profitability increase by 5.8% and saw efficiency gains of 18.8%.

But it’s not all about technology. To move to the next level of maturity and harness the full potential of intelligent automation, organizations need to change their approach. It’s no longer about finding the right balance between humans and robots or adopting a “human versus robot” mentality.

Forward-looking companies must put people first. Now, what’s known as “human-powered automation” allows employees to continuously guide software robots in their learning, creating what Deloitte has called “super-teams”.

Companies need to ensure that the creativity and critical thinking of their employees are more emphasized, because these are uniquely human skills that automation will never replace.

Super teams to the rescue

In many sectors of activity, these “super-teams” made up of men and robots can benefit both employees and companies. In the financial sector, for example, few accountants, if any, regret the days when they had to move the paper of incoming invoices to the archive boxes after having copied their data.

Now, thanks to automation, invoices are automatically captured regardless of which channel they originate from. While Artificial Intelligence (AI) is used to identify the necessary information.

Accounts Payable teams no longer waste time manually processing invoices. Processing time and errors are reduced. Teams should only step in when more complex thinking is needed.

Indeed, if the AI ​​misses information appearing on the invoice, human intervention will consist in configuring the AI ​​so that it can identify and extract the data the next time. This is a mutually beneficial relationship, where people allow AI to improve through learning, which in turn allows them to focus on more strategic tasks.

Robots create more human interactions

Thanks to automation tools, companies can now collect and leverage customer data in real time to respond more quickly and more accurately to their needs. This has a positive impact on the profitability of the company.

Intelligent automation then facilitates the end-to-end process through AI, digital workflows and robotic process automation. Thus, the experience is significantly better for all stakeholders. This is because end-to-end automation of customer processes allows agents to focus on more important and less monotonous tasks, while customers appreciate the ease and speed of the process.

Intelligent automation is the next step in human-operated automation. The alliance between a more agile and skilled human workforce and intelligent robots will give birth to a super-team capable of increasing income, driving efficiency and making the workplace more fulfilling.

While such a sentiment is perfectly legitimate, it’s time to see robots from another perspective: as allies. Contrary to certain popular beliefs, collaboration between humans and digital resources is a guarantee of efficiency, increased revenue and a guarantee of the satisfaction of employees who will also be more productive. Employee satisfaction is the indicator that…

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